Merchant Support Specialist (Yogyakarta)

Join Binajasa Sumber Sarana as a Merchant Support Specialist in Yogyakarta and play a pivotal role in empowering local restaurant partners through education and training on our cutting-edge platform. This contract position offers a unique opportunity to bridge the gap between our technology and the needs of Yogyakarta's vibrant restaurant scene. You'll be the first point of contact for our merchants, providing them with the support and resources they need to thrive in the digital age.

At Binajasa Sumber Sarana, we're revolutionizing the way restaurants connect with customers. Our platform is designed to streamline operations, enhance customer experiences, and drive growth for our merchant partners. As a Merchant Support Specialist, you'll be at the heart of this transformation, working closely with our team to ensure our merchants have everything they need to succeed.

📋 Tanggung Jawab Pekerjaan

• Provide technical and operational support to restaurant partners, ensuring they can effectively use our platform
• Conduct training sessions and workshops to educate merchants on platform features and best practices
• Assist merchants with onboarding and integration processes, ensuring a smooth transition to our platform
• Monitor merchant performance and provide insights to help them optimize their operations
• Resolve technical issues and escalate complex problems to the appropriate teams
• Collaborate with cross-functional teams to identify and implement improvements to our platform
• Maintain accurate records of merchant interactions and support requests
• Stay up-to-date with industry trends and best practices to ensure our merchants remain competitive

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum 2 years of experience in customer support, technical support, or a related role
• Strong knowledge of restaurant operations and industry trends
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Familiarity with CRM systems and support ticketing tools such as Zendesk or Freshdesk
• Proficient in using Microsoft Office Suite
• Ability to travel to merchant locations as needed

🛠️ Keahlian

Lowongan Terkait