Service Delivery Manager - IT Solutions & Technical Coordination

Ascendion · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 30000000 - 50000000
Ascendion is seeking a skilled Service Delivery Manager to oversee IT solutions and technical coordination. This role is crucial in ensuring seamless service delivery and technical support for our clients. The ideal candidate will have a strong background in IT management and a passion for delivering high-quality services.

📋 Tanggung Jawab Pekerjaan

Oversee the delivery of IT solutions to clients, ensuring high-quality service and customer satisfaction.,Coordinate with technical teams to ensure timely and efficient resolution of technical issues.,Manage and mentor a team of IT professionals, fostering a culture of continuous improvement.,Develop and implement service improvement plans to enhance service delivery.,Ensure compliance with IT service management best practices and standards.,Build and maintain strong relationships with clients to understand their needs and provide tailored solutions.,Monitor service level agreements (SLAs) and ensure they are met or exceeded.,Stay updated with the latest IT trends and technologies to drive innovation in service delivery.

🎓 Kualifikasi & Syarat

Bachelor's degree in Information Technology, Computer Science, or a related field.,Minimum of 5 years of experience in IT service delivery management.,Strong knowledge of ITIL or similar service management frameworks.,Proven experience in managing and mentoring IT teams.,Excellent communication and interpersonal skills.,Ability to work well under pressure and meet tight deadlines.,Familiarity with cloud computing and virtualization technologies is a plus.,Certifications such as ITIL Expert, PMP, or similar are a plus.

🛠️ Keahlian

IT Service ManagementTechnical CoordinationTeam LeadershipProject ManagementProblem-SolvingCommunicationService ImprovementTechnical Knowledge
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